ISO 9001

ISO 9001 is the world’s most widely recognised Quality Management System. More than one million organisations have achieved certification to its requirements. This makes it one of the most recognisable certifications in the world and is adopted in virtually all industries – from large, multi-site, multi-national organisations to small, single locale businesses.
Quality Management System is what ensures a business’ products or services meets a certain level of quality; that is, they are reliable, safe, consistent, meet customer expectations, continuously improve and comply with the law.

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Hazard Analysis and Critical Control Points is a systematic preventive approach to food safety from biological, chemical, and physical hazards in production processes that can cause the finished product to be unsafe, and designs measurements to reduce these risks to a safe level. In this manner, HACCP attempts to avoid hazards rather than attempting to inspect finished products for the effects of those hazards. The HACCP system can be used at all stages of a food chain, from food production and preparation processes including packaging, distribution, etc.
HACCP is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product.

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The AWPCS is a certification scheme that ensures that Australian treatment providers and wood packaging manufacturers produce wood packaging material that meets the ISPM 15 standard for exports.

ISPM 15 is the International Standard for Phytosanitary Measures Publication No. 15 – Guidelines for Regulating Wood Packaging in International Trade. It represents the first international commodity based standard and sets out criteria for regulating wood packaging material used in international trade.

Under the AWPCS treatment providers and wood packaging manufacturers that meet the ISPM 15 requirements will be authorised by the department to apply an internationally recognised mark to wood packaging material produced for use in the export trade. The ISPM 15 certification mark can only be used in Australia by participants in the AWPCS who are recognised by the Department of Agriculture and Water Resources.

Participation in the AWPCS is not mandatory, however participants in the AWPCS agree to be bound by its rules.

The AWPCS details the requirements and procedures for the certification of wood packaging material for use in export consignments and is intended for use by Australian treatment providers, wood packaging manufacturers and accredited certification bodies.

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Kosher Australia

In simple terms, kosher means responsible food preparation. When the product or establishment is certified Kosher, it means that they comply with a strict policy of kosher food laws, including cleanliness, purity and quality. Kosher certification is a process by which a company ensures that their food is kosher, or in other words, fit for consumption by observant Jews. Kosher laws are more complicated than they may look, even a potato chips can be non-kosher if they are fried in vegetable oil that was pasteurized and deodorized with equipment that has been used for tallow production.

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The Australian Service Excellence Standards (ASES) is a quality framework owned by the Department for Communities and Social Inclusion (DCSI). ASES supports community service organisations to effectively manage resources, gain better understanding of customer needs and improve accountability and reporting.
ASES accreditation is:

  • Particularly relevant for small to medium sized community organisations, such as non-government organisations
  • Relevant to community organisations with emerging systems and processes
  • Focuses on quality improvement and an organisation’s continuous learning
  • A guide to improve service provision and management systems, and
  • Consumer focused and recognises the unique characterises of the community services sector.

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The National Standards for Disability Services set out the quality standards expected of services that provide disability services. They outline how disability services are to be provided and what people with disability, families and carers should experience when accessing services.

There are six National Standards that apply to disability service providers. They are:

  • Rights – The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
  • Participation and Inclusion – The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
  • Individual Outcomes – Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
  • Feedback and Complaints – Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
  • Service Access – The service manages access, commencement and leaving a service in a transparent, fair and equal and responsive way.
  • Service Management – The service has effective and accountable service management and leadership to maximise outcomes for individuals.

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